Terms of Service

Last updated: September 2026

1. The service

PromoX provides a cloud-based point-of-sale and business management platform for retail stores, including billing, inventory, staff and shift management, and reporting. Access is provided to registered organizations and their authorized users.

2. Accounts and responsibilities

  • Organizations are responsible for maintaining accurate account information and controlling which staff have access.
  • Users must keep credentials and PINs confidential. Actions taken under an account are attributed to that account.
  • Store owners are responsible for assigning appropriate roles and permissions to staff, including approval rights for high-risk operations such as voids and refunds.
  • Organizations are responsible for the accuracy of data they enter, including prices, taxes, and inventory.

3. Acceptable use

You agree not to:

  • Use the service for unlawful purposes or to process fraudulent transactions.
  • Attempt to gain unauthorized access to other organizations’ data or to platform infrastructure.
  • Interfere with or disrupt the service, or probe its security without permission.
  • Use the email features to send unsolicited or marketing email.

4. Email notifications

The service sends transactional emails — receipts, password resets, staff invitations, and scheduled reports — through Amazon SES. Stores are responsible for ensuring customer emails collected for receipts are provided with appropriate consent.

5. Availability

We aim for high availability and design the platform for continuous operation. The service is provided “as is” and we do not guarantee uninterrupted availability.

6. Limitation of liability

To the maximum extent permitted by law, PromoX is not liable for indirect, incidental, or consequential damages — including lost profits or lost data — arising from use of the service. Our aggregate liability is limited to the fees paid for the service in the preceding three months.

7. Termination

Either party may end use of the service at any time. We may suspend accounts that violate these terms. On termination, organizations may request an export of their data within 30 days.

8. Changes

We may update these terms with notice posted on this page. Continued use after changes take effect constitutes acceptance.

9. Contact

Questions about these terms: hello@promox.lk